Gaya APA

Tjiptono, Fandy. (2002). Prinsip-prinsip Total Quality Service (2). YOGYAKARTA: ANDI.

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Tjiptono, Fandy. Prinsip-prinsip Total Quality Service. 2 YOGYAKARTA: ANDI, 2002. Text.

Gaya MLA

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service. 2 YOGYAKARTA: ANDI, 2002. Text.

Gaya Turabian

Tjiptono, Fandy. Prinsip-prinsip Total Quality Service. 2 YOGYAKARTA: ANDI, 2002. Print.