Gaya APA
Tjiptono, Fandy. (2002).
Prinsip-prinsip Total Quality Service (2).
YOGYAKARTA:
ANDI.
Gaya Chicago
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
2
YOGYAKARTA:
ANDI,
2002.
Text.
Gaya MLA
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
2
YOGYAKARTA:
ANDI,
2002.
Text.
Gaya Turabian
Tjiptono, Fandy.
Prinsip-prinsip Total Quality Service.
2
YOGYAKARTA:
ANDI,
2002.
Print.